LTO Drive Assessment Test and to generate a Support Ticket

LTO Drive Assessment Test and to generate a Support Ticket

LTO Drive Assessment Test and to generate a Support Ticket

  1. If L&TT is not installed on the Server, Download & install Library Tape & tools from link bellow, install this tool on the Server that has access to the Library. Click here to download
  2. Stop Backup Software and all its services.
  3. Open L&TT tool, select Hardware Scan & NT Miniport & click on continue
  4. After the scan is complete, click on "by product" tab
  5. Highlight the affected Library & click on "test" button on top. The Tests screen opens with the Test Execution tab selected.
  6. Select the checkbox next to the Library, Select "Device analysis" for device analysis test
  7. Select the checkbox next to the affected Drive for "Drive assessment Test" from the test group and click on the "start test" button. Note:- Please use a new blank tape cartridge as the Drive Assessment test is a destructive test and will delete any of the data on the tape cartridge.
  8. Now click on the "Support" button on top & click on "Extract Device Data"
  9. Click on "save support ticket"; select the appropriate location to save the report file
  10. Please send the saved Support ticket in a reply to this email.

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